We collect your personal data when you use our Platform, services or otherwise interact
with us during the course of our relationship.and related information provided from time to time.
Some of the information that we may collect includes but is not limited to personal data /
information provided to us during sign-up/registering or using our Platform such as name, date of
birth, address, telephone/mobile number, email IDand/or any such information shared as proof of
identity or address. Some of the sensitive personal data may be collected with your consent, such as
your bank account or credit or debit card or other payment instrument information or biometric
information such as your facial features or physiological information (in order to enable use of
certain features when opted for, available on the Platform) etc all of the above being in accordance
with applicable law(s) You always have the option to not provide information, by choosing not to use
a particular service or feature on the Platform. We may track your behaviour, preferences, and other
information that you choose to provide on our Platform. This information is compiled and analysed on
an aggregated basis. We will also collect your information related to your transactions on Platform
and such third-party business partner platforms. When such a third-party business partner collects
your personal data directly from you, you will be governed by their privacy policies. We shall not
be responsible for the third-party business partner?s privacy practices or the content of their
privacy policies, and we request you to read their privacy policies prior to disclosing any
information. If you receive an email, a call from a person/association claiming to be RUDRA PLAN C
PEOPLE ADVISORY SERVICES seeking any personal data like debit/credit card PIN, net-banking or mobile
banking password, we request you to never provide such information. If you have already revealed
such information, report it immediately to an appropriate law enforcement agency.
We use personal data to provide the services you request. To the extent we use
your personal
data to market to you, we will provide you the ability to opt-out of such uses. We use your personal
data to assist sellers and business partners in handling and fulfilling orders; enhancing customer
experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers,
products, services, and updates; customise your experience; detect and protect us against error,
fraud and other criminal activity; enforce our terms and conditions; conduct marketing research,
analysis and surveys; and as otherwise described to you at the time of collection of information.
You understand that your access to these products/services may be affected in the event permission
is not provided to us.
We may share your personal data internally within our group entities, our other
corporate entities, and affiliates to provide you access to the services and
products offered by them. These entities and affiliates may market to you as a
result of such sharing unless you explicitly opt-out. We may disclose personal
data to third parties such as sellers, business partners, third party service
providers including logistics partners, prepaid payment instrument issuers,
third-party reward programs and other payment opted by you. These disclosure may
be required for us to provide you access to our services and products offered to
you, to comply with our legal obligations, to enforce our user agreement, to
facilitate our marketing and advertising activities, to prevent, detect,
mitigate, and investigate fraudulent or illegal activities related to our
services. We may disclose personal and sensitive personal data to government
agencies or other authorised law enforcement agencies if required to do so by
law or in the good faith belief that such disclosure is reasonably necessary to
respond to subpoenas, court orders, or other legal process. We may disclose
personal data to law enforcement offices, third party rights owners, or others
in the good faith belief that such disclosure is reasonably necessary to:
enforce our Terms of Use or Privacy Policy; respond to claims that an
advertisement, posting or other content violates the rights of a third party; or
protect the rights, property or personal safety of our users or the general
public.
To protect your personal data from unauthorised access or disclosure, loss or
misuse we adopt reasonable security practices and procedures. Once your
information is in our possession or whenever you access your account
information, we adhere to our security guidelines to protect it against
unauthorised access and offer the use of a secure server. However, the
transmission of information is not completely secure for reasons beyond our
control. By using the Platform, the users accept the security implications of
data transmission over the internet and the World Wide Web which cannot always
be guaranteed as completely secure, and therefore, there would always remain
certain inherent risks regarding use of the Platform. Users are responsible for
ensuring the protection of login and password records for their account.
You have an option to delete your account by visiting your profile and settings
on our Platform , this action would result in you losing all information related
to your account. You may also write to us at the contact information provided
below to assist you with these requests. We may in event of any pending
grievance, claims, pending shipments or any other services we may refuse or
delay deletion of the account. Once the account is deleted, you will lose access
to the account. We retain your personal data information for a period no longer
than is required for the purpose for which it was collected or as required under
any applicable law. However, we may retain data related to you if we believe it
may be necessary to prevent fraud or future abuse or for other legitimate
purposes. We may continue to retain your data in anonymised form for analytical
and research purposes.
You may access, rectify, and update your personal data directly through
the
functionalities provided on the Platform.
By visiting our Platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your
information on the Platform in accordance with this Privacy Policy. If you
disclose to us any personal data relating to other people, you represent that
you have the authority to do so and permit us to use the information in
accordance with this Privacy Policy. You, while providing your personal data
over the Platform or any partner platforms or establishments, consent to us
(including our other corporate entities, affiliates, lending partners,
technology partners, marketing channels, business partners and other third
parties) to contact you through SMS, instant messaging apps, call and/or e-mail
for the purposes specified in this Privacy Policy. You have an option to
withdraw your consent that you have already provided by writing to the Grievance
Officer at the contact information provided below. Please mention ?Withdrawal of
consent for processing personal data? in your subject line of your
communication. We may verify such requests before acting on our request.
However, please note that your withdrawal of consent will not be retrospective
and will be in accordance with the Terms of Use, this Privacy Policy, and
applicable laws. In the event you withdraw consent given to us under this
Privacy Policy, we reserve the right to restrict or deny the provision of our
services for which we consider such information to be necessary.
Please check our Privacy Policy periodically for changes. We may update this
Privacy Policy to reflect changes to our information practices. We may alert /
notify you about the significant changes to the Privacy Policy, in the manner as
may be required under applicable laws.
Phone: Time: Monday – Friday(9:00 – 18:00)
